PRODUCTS FROM SM FIREPLACES

The Installation Process

We offer our customers a complete installation service. Everything that needs doing is taken care of for you, so you don’t need to worry. You just have to choose the stove or fire that you want and we do the rest.

With years of experience and full training and certification, you know that you are in the safest hands possible. It is all about the personal touch knowing that your fire or stove will be installed by an expert who will explain the whole process to you.

Step One: First Contact

You call or email Shaun to make the first contact. Shaun or Rachel will get in touch and arrange a time and day to come around to do a home consultation.
Step Two: Home Consultation

Shaun will come to your house and look at your existing fire. Then he will listen to what you want and advise you what is available by pointing you in the right direction. Shaun will also show you choices either in the showroom or brochures so you can check out the latest stoves, fires, and fireplaces. Also, you can see some of the material samples we use in the fireplace we will design and build for you.
Step Three: Follow-Up Phone Call

Once you have chosen your stove or fire and the sale is complete, we will do a follow-up phone call to let you know when your order will be ready. We will also book an appointment with you to have your stove or fire fitted.
Step Four: The Ins and Out of Stove/Fire Installation

Every installation is different – it depends on the choices you make. Whatever you decide Shaun and the team will deliver the necessary work and materials to achieve your goal i.e. take action to adapt your chosen room to accommodate the fire or stove. Whether it is a new chimney you need, or a flue or something else, we will take care of it.
Step Five: The Day of the Installation

On the Big Day, Shaun and the team will take care of everything. You can sit back and relax. We also tidy up after ourselves. The main thing is that you can be worry-free in the long term as our work comes with a guarantee. Once all the work is complete, Shaun can explain all you need to know about your new fire or stove.

If you need to enquire about anything after the installation, you can always pick up the phone and ask Shaun. We are always here to help you.

Why Choose SM Fireplaces?

You get a bespoke, made to measure stove or fire for your home

It is all about the personal touch and friendliness with our family firm

We have a manufacturing background so we know this industry back to front.

We keep our business small so that we don’t lose that personal touch.

As a small business, we know every customer and their needs which means we ‘keep it all in hand’.

We only use the best and properly qualified tradesmen or women.

We are Solid Fuel Certified which means you have peace of mind that a professional is designing and installing your fire or stove.

All our staff are HETAS and Gas Safe registered

Our Pledge to You

All of our jobs are done to the highest standards of craftsmanship.
We can travel anywhere in Yorkshire and beyond. So wherever you are just give us a call!
We turn up on time and finish projects to agreed deadlines.
We only use top materials and top brands. No cheap skimping on quality.
The price we give you is set; no hidden extras to give you a shock.
Every customer gets an after-care service, so you can ask questions about your fire or stove.
We deliver the highest standards of customer service which means polite and friendly service for you.